Smart Communications

There is currently no module for managing communication policies. SMC functionality allows:

• to configure a restriction on re-targeting clients to trigger mailings;
• Specify filters (in any combination) when creating a segment for communication. Examples of filter conditions are given below:
  • Output the clients whose number of communications in channel X (or in any channel) for period Y is equal to/in the interval/more than/less than Z times;
  • Output the clients whose period since the last sent communication in channel X (or in any channel) is equal to/more than/less than Y days;
  • Output the clients who participated in mass mailing Y for the period X/last X days;
  • Output the clients who participated in the trigger chain equal to/more than/less than Y times during the period X/last X days.

• In the client profile, events are recorded within sessions on different devices. Information about what event was on which device will be stored. There is no analytics on these events, only segmentation.