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Loymax, 2025
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From version < 43.1 >
edited by Не удалять пока TASK 222130
on 03/03/2021 12:42
To version < 50.1
edited by Анастасия Занина
on 02/02/2024 11:14
Change comment: There is no comment for this version

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1 -3. Usage
1 +3. User Guide
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2 +===== The section includes information about the main modules of the Loymax system. It also describes how to work in the Marketing Management Platform (MMP), how to set preferences in the Loyalty Program, and how to set up communication channels to work with customers. =====
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4 4  (((
5 -== [[Общая информация>>doc:Main.General_information.WebHome]] ==
6 +== [[Marketing Management Platform (MMP)>>doc:.MMP.WebHome]] ==
6 6  
7 -* Типовые процессы [[Личного кабинета>>doc:Main.Using.Personal_account.Typical_processes.WebHome]], [[Мобильного приложения>>doc:Main.Using.Mobile_application.Typical_processes.WebHome]] и [[Процессинга>>doc:Main.General_information.Loymax_Loyalty.Processing.Typical_processes.WebHome]]
8 -* [[История обновлений системы>>doc:Main.General_information.Update_history.WebHome]] (описание нововведений каждой версии)
9 -* Механизмы, обеспечивающие [[информационную безопасность>>doc:Main.General_information.Information_security.WebHome]] системы
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8 +====== **How to set up offers, form target audiences and issue bonus cards to customers?** ======
9 +
10 +* Detailed guides on setting up offers, creating mailings, advertising materials, and administration in the MMP
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13 13  (((
14 -== [[Автоматизированное рабочее место>>doc:.MMP.WebHome]] ==
13 +== [[BI-analytics>>doc:.BI-analytics.WebHome]] ==
15 15  
16 -* Подробные руководства по настройке [[акций>>doc:.MMP.Marketing.Offers.WebHome]],
17 -[[рекламных материалов>>doc:.MMP.Communications.Promotion_materials.WebHome]], [[групп товаров>>doc:.MMP.Marketing.Goods_groups.WebHome]], [[созданию рассылок>>doc:.MMP.Communications.Mailings.WebHome]] и [[администрированию>>doc:.MMP.Admin_panel.WebHome]] в АРМ
18 -* Ответы на [[часто задаваемые вопросы>>doc:Main.Using.MMP.FAQ.WebHome]]
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15 +====== **How to use customer data for analytics and generate reports?** ======
16 +
17 +* Description of Loymax BI module
18 +* Description of measures and measurements
19 +* Instructions for downloading data from DWH
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22 22  (((
23 -== [[Аналитика>>doc:Main.Using.BI-analytics.WebHome]] ==
22 +== [[Smart Communications>>doc:.Smart_Communications.WebHome]] ==
24 24  
25 -* Описание модуля BI
26 -* Описание мер и измерений
27 -* Инструкция по работе со сводными таблицами
24 +====== **How to automate personalized mailings to customers?** ======
25 +
26 +* Creating personal and timely communications with customers based on purchase history and responses to incentives
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32 32  (((
33 -== [[Способы коммуникации>>doc:Main.Using.Communications_ways.WebHome]] ==
30 +== [[Personal Account>>doc:.Personal_account.WebHome]] ==
34 34  
35 -* Событийные и несобытийные коммуникации
36 -* Мгновенные и отложенные коммуникации
32 +====== **How to set up a Personal Account on your website and what opportunities does it provide?** ======
33 +
34 +* Personal Account builder on the website
35 +* Functionality and examples of a Personal Account
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37 +(((
38 +== [[Mobile App>>doc:.Mobile_application.WebHome]] ==
39 +
40 +====== **How to design a Mobile App with its own settings and what opportunities does the Mobile App give to customers?** ======
41 +
42 +* Mobile App Builder
43 +* Features of Personal Account in the Mobile App
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45 +(((
46 +== [[Gift Certificates>>doc:Main.Using.Gift_certificates.WebHome]] ==
47 +
48 +====== **How to use a gift certificate?** ======
49 +
50 +* Additional payment method for purchases
51 +* Features of use
52 +* Life cycle and possible operations at the cash register
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40 40  (((
41 -== [[Подарочные карты>>doc:Sandbox.Gift_card.Gift_cards.WebHome]] ==
56 +== [[Call Center>>doc:.Contact_center.WebHome]] ==
42 42  
43 -* Разнообразие видов подарочных карт системы Loymax
44 -* Способы начисления бонусов на счета подарочных карт
45 -* Типовой сценарий приобретения подарочной карты
58 +====== **How to update customer credentials and promptly solve their requests?** ======
59 +
60 +* Receiving calls in a computer telephony system
61 +* Processing of customer requests
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63 +(((
64 +== [[Social Networks>>doc:.Social_networks.WebHome]] ==
65 +
66 +====== **How to use social networks in Loyalty Program?** ======
67 +
68 +* Additional authorization method, communication channel and event source for offers
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70 +(((
71 +== [[Electronic Wallets>>doc:Main.Using.Electronic_cards.WebHome]] ==
72 +
73 +====== **How do e-Wallets integrate with Loymax?** ======
74 +
75 +* Integration of the Loymax system with e-Wallets and card aggregators
76 +* Possibilities of using electronic cards
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49 49  (((
50 -== [[Электронные карты>>doc:Main.Using.Electronic_cards.WebHome]] ==
81 +== [[Feedback>>doc:.Feedback.WebHome]] ==
51 51  
52 -* Интеграция системы Loymax с наиболее популярными электронными кошельками и агрегаторами карт
53 -* Возможности использования электронных карт
83 +====== **How to set up customer feedback? ** ======
84 +
85 +* Receiving and processing requests from customers via various communication channels
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Created 15/05/2019 01:37
Last edited 02/02/2024 11:14

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