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1		-3. Usage
	1	+3. User Guide

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1		-(% style="text-align:center" %)
2		-[[image:under_construction.png||height="396" width="1000"]]
	1	+(% id="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." class="box infomessage" %)
	2	+===== The section includes information about the main modules of the Loymax system. It also describes how to work in the Marketing Management Platform (MMP), how to set preferences in the Loyalty Program, and how to set up communication channels to work with customers. =====
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	4	+|(% style="border-color:white; width:37%" %)(% class="box" %)
	5	+(((
	6	+== [[Marketing Management Platform (MMP)>>doc:.MMP.WebHome]] ==
	7	+
	8	+====== **How to set up offers, form target audiences and issue bonus cards to customers?** ======
	9	+
	10	+* Detailed guides on setting up offers, creating mailings, advertising materials, and administration in the MMP
	11	+)))|(% style="border-color:white; width:31%" %)(% class="box" %)
	12	+(((
	13	+== [[BI-analytics>>doc:.BI-analytics.WebHome]] ==
	14	+
	15	+====== **How to use customer data for analytics and generate reports?** ======
	16	+
	17	+* Description of Loymax BI module
	18	+* Description of measures and measurements
	19	+* Instructions for downloading data from DWH
	20	+)))|(% style="border-color:white; width:32%" %)(% class="box" %)
	21	+(((
	22	+== [[Smart Communications>>doc:.Smart_Communications.WebHome]] ==
	23	+
	24	+====== **How to automate personalized mailings to customers?** ======
	25	+
	26	+* Creating personal and timely communications with customers based on purchase history and responses to incentives
	27	+)))
	28	+|(% style="border-color:white; width:32%" %)(% class="box" %)
	29	+(((
	30	+== [[Personal Account>>doc:.Personal_account.WebHome]] ==
	31	+
	32	+====== **How to set up a Personal Account on your website and what opportunities does it provide?** ======
	33	+
	34	+* Personal Account builder on the website
	35	+* Functionality and examples of a Personal Account
	36	+)))|(% style="border-color:white; width:20%" %)(% class="box" %)
	37	+(((
	38	+== [[Mobile App>>doc:.Mobile_application.WebHome]] ==
	39	+
	40	+====== **How to design a Mobile App with its own settings and what opportunities does the Mobile App give to customers?** ======
	41	+
	42	+* Mobile App Builder
	43	+* Features of Personal Account in the Mobile App
	44	+)))|(% style="border-color:white; width:24%" %)(% class="box" %)
	45	+(((
	46	+== [[Gift Certificates>>doc:Main.Using.Gift_certificates.WebHome]] ==
	47	+
	48	+====== **How to use a gift certificate?** ======
	49	+
	50	+* Additional payment method for purchases
	51	+* Features of use
	52	+* Life cycle and possible operations at the cash register
	53	+)))
	54	+|(% style="border-color:white; width:32%" %)(% class="box" %)
	55	+(((
	56	+== [[Call Center>>doc:.Contact_center.WebHome]] ==
	57	+
	58	+====== **How to update customer credentials and promptly solve their requests?** ======
	59	+
	60	+* Receiving calls in a computer telephony system
	61	+* Processing of customer requests
	62	+)))|(% style="border-color:white; width:20%" %)(% class="box" %)
	63	+(((
	64	+== [[Social Networks>>doc:.Social_networks.WebHome]] ==
	65	+
	66	+====== **How to use social networks in Loyalty Program?** ======
	67	+
	68	+* Additional authorization method, communication channel and event source for offers
	69	+)))|(% style="border-color:white; width:24%" %)(% class="box" %)
	70	+(((
	71	+== [[Electronic Wallets>>doc:Main.Using.Electronic_cards.WebHome]] ==
	72	+
	73	+====== **How do e-Wallets integrate with Loymax?** ======
	74	+
	75	+* Integration of the Loymax system with e-Wallets and card aggregators
	76	+* Possibilities of using electronic cards
	77	+)))
	78	+|(% style="border-color:white; width:33%" %)(((
	79	+(% class="box" %)
	80	+(((
	81	+== [[Feedback>>doc:.Feedback.WebHome]] ==
	82	+
	83	+====== **How to set up customer feedback? ** ======
	84	+
	85	+* Receiving and processing requests from customers via various communication channels
	86	+)))
	87	+)))|(% style="border-color:white; width:33%" %)