Wiki source code of Контакт-центр
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | (% class="lead" %) | ||
| 2 | The built-in Call Center module enables to provide customers with information and technical support without connecting third-party resources | ||
| 3 | |||
| 4 | The [[Call Center>>doc:Main.Using.Contact_center.WebHome]] enables to process customer requests from various sources - via phone, email, chat. | ||
| 5 | |||
| 6 | Customer calls are processed using a computer telephony system. | ||
| 7 | |||
| 8 | Integration of this module with the technical support system allows to generate online inquiries for customer requests, monitor the status of requests, generate reports and provide SLA for each request. | ||
| 9 | |||
| 10 | (% class="box" %) | ||
| 11 | ((( | ||
| 12 | **Read also:** | ||
| 13 | |||
| 14 | * [[Typical Processes of Call Center >>doc:Main.Using.Contact_center.Typical_processes.WebHome]] | ||
| 15 | * [[Processing incoming and outgoing calls>>doc:Main.Using.Contact_center.WebHome]] | ||
| 16 | ))) | ||
| 17 | |||
| 18 |