Wiki source code of Обратная связь
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| author | version | line-number | content |
|---|---|---|---|
| 1 | A member of the Loyalty Program (LP) has the opportunity to contact [[technical support>>doc:Main.Integration.Ways_to_use_API.API_methods.Methods_of_public_api.Support.WebHome]] using the **Support service **section of the mobile application of the LP. This section by default contains the hotline phone number and/or email address for receiving requests. Optionally, a chat with a technical support or a form for sending text messages from the LP Mobile application can be added to the section. | ||
| 2 | |||
| 3 | 1. The Member enters the mobile application of the LP; | ||
| 4 | 1. The Member goes to the **Support Service **section; | ||
| 5 | 1. This section displays contact information for technical support (phone number and email), as well as chat with the ability to upload images; | ||
| 6 | 1. The Member indicates the text of the message, if necessary, attaches an image to the message, and clicks the **Send **button; | ||
| 7 | 1. The answer of the technical support operator is displayed in the chat. | ||
| 8 | |||
| 9 | As a result, the LP Member receives contact information for technical support, sends a request to technical support, and receives a response. | ||
| 10 | |||
| 11 | (% class="box" %) | ||
| 12 | ((( | ||
| 13 | **Read also:** | ||
| 14 | |||
| 15 | * [[Support Service in the Personal Account on the Website>>doc:Main.Using.Personal_account.Typical_processes.Feedback.WebHome]] | ||
| 16 | * [[Support Service in the Chatbot>>doc:Sandbox.Deleted_pages.Chatbot.Bot_typical_processes.Feedback.WebHome]] | ||
| 17 | * [[Viewing Messages Sent by the Member in the Support Service>>doc:Main.Using.MMP.CRM.Clients.Customer_profile.Feedback.WebHome]] | ||
| 18 | ))) |