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1		-XWiki.azalogov
	1	+XWiki.vretyeva

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1	1	(% class="lead" %)
2		-The Polls module allows to conduct surveys in the System among Customers.
	2	+The Polls module allows to conduct surveys in the System among customers.
3	3
4	4	**Contents:**
5	5
6	6	{{toc depth="2" start="2"/}}
7	7
8		-The poll consists of one or more questions for which a certain number of answers are available. Information on the participation of the Customers in the poll with the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
	8	+The poll consists of one or more questions for which a certain number of answers are available. Information on the customer participation in the poll and the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
9	9
10		-The Customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can complete the survey. Each Customer can take the same survey only once. Should the Customer attempt to take the same survey again, they will receive a message informing them that this is not possible.
	10	+The customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can take a survey. Each customer can take the same survey only once. Should the customer attempt to take the same survey again, they will receive a message that it is impossible.
11	11
12	12	(% class="box infomessage" %)
13	13	(((
14		-**Note:** The Polls module is an additional functionality that is not provided by default. To enable surveys contact your manager.
	14	+**Note:** The Polls module is an additional functionality that is not provided by default. To enable polls contact your manager.
15	15	)))
16	16
17		-== Creating a survey ==
	17	+== Creating a poll ==
18	18
19		-To create a survey select the section in the main menu **Polls** and create a new survey (the **Create a new poll** button).
	19	+To create a poll, select the **Polls **section in the main menu and create a new poll by clicking the **Create a new poll** button.
20	20
21		-|(% style="border-color:white; width:603px" %)The survey may contain one or more of the following types of questions:|(% style="border-color:white; width:835px" %){{lightbox image="1.png" width="200"/}}
	21	+|(% style="border-color:white; width:603px" %)The poll may contain one or more of the following types of questions:|(% style="border-color:white; width:835px" %){{lightbox image="1.png" width="200"/}}
22	22	|(% style="border-color:white; width:603px" %)(((
23	23	* **Single choice.** Choosing one answer from the list.
24	24	)))|(% style="border-color:white; width:835px" %){{lightbox image="2.png"/}}
25	25	|(% style="border-color:white; width:603px" %)(((
26		-* **Multiple choice. **Choosing several answers from the list.// //It is possible to limit the number of simultaneously chosen answers.
	26	+* **Multiple choice. **Choosing several answers from the list.// //It is possible to limit the number of answers.
27	27	)))|(% style="border-color:white; width:835px" %){{lightbox image="3.png"/}}
28	28	|(% style="border-color:white; width:603px" %)(((
29	29	* **Matrix. **The main question and a table consisting of sub-questions and answers.
30	30	)))|(% style="border-color:white; width:835px" %){{lightbox image="4.png"/}}
31	31	|(% style="border-color:white; width:603px" %)(((
32		-* **Open question.** The Customer independently formulates a detailed answer.
	32	+* **Open question.** The customer formulates a detailed answer on one's own.
33	33	)))|(% style="border-color:white; width:835px" %){{lightbox image="5.png"/}}
34	34	|(% style="border-color:white; width:603px" %)(((
35		-* **Text.** A block for additional information or expression of gratitude.
	35	+* **Text.** A block for additional information or thank you message.
36	36	)))|(% style="border-color:white; width:835px" %){{lightbox image="6.png"/}}
37		-|(% style="border-color:white; width:603px" %)To select a question type, drag it from the right column of the menu to the main field for forming a survey.
38		-In each preset you can customize the following::(((
39		-1. The obligation to answer the question.
	37	+|(% style="border-color:white; width:603px" %)To select a question type, drag it from the right column of the menu to the main field for poll generation.
	38	+In each preset you can customize the following:(((
	39	+1. Necessity to answer the question.
40	40	1. Conditions for the question visibility.
41	41	)))|(% style="border-color:white; width:835px" %){{lightbox image="7.png" width="1000"/}}
42	42	|(% style="border-color:white; width:603px" %)(((
43		-The survey can be saved, canceled or tested. The test allows you to check how the survey looks for Customers, and whether it works with the logic (conditions for the question visibility).
	43	+The poll can be saved, canceled or tested. The test allows you to check how the poll will look to customers, and whether it works with the in-built logic (conditions for the question visibility).
44	44
45	45	{{showhide showmessage="Show survey example" hidemessage="Hide survey example"}}
46	46	|(% style="border-color:white; text-align:center; vertical-align:middle" %){{lightbox image="Questions.png" width="500"/}}
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48	48	)))|(% style="border-color:white; width:835px" %){{lightbox image="8.png"/}}
49	49
50	50	(((
51		-== Sending a survey to Customers ==
	51	+== Sending a poll to customers ==
52	52
53		-The survey can be delivered by any communication channel: email, SMS, push message. The delivery process takes two steps:
	53	+The poll can be delivered by any communication channel: email, SMS, push message. The delivery process takes two steps:
54	54
55		-1. Users creates and save a survey following the instructions above.
56		-1. Users generate [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message to Customers with link to the survey. You need to insert a link to the survey in the mailing using the macro:
	55	+1. Users create and save a poll following the instructions above.
	56	+1. Users generate a [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message (containing a link to the poll) to customers. There is a need to insert a link to the poll in the mailing using the macro:
57	57
58	58	(% class="box" %)
59	59	(((
...	...	@@ -60,7 +60,7 @@
60	60	##~{~{client.poll('Poll_name')}}##
61	61	)))
62	62
63		-The link address will be generated in the form:
	63	+The link address of the following form will be generated:
64	64
65	65	(% class="box" %)
66	66	(((
...	...	@@ -67,9 +67,9 @@
67	67	##https:~/~/app.loymaxsc.net/vote/?the unique identifier of the survey for the client##
68	68	)))
69	69
70		-A unique link is generated for each Customer.
	70	+A unique link is generated for each сustomer.
71	71
72		-In [[email mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]] you can make a link clickable and changthe link text in two ways:
	72	+In the [[email mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]] you can make a link clickable and change the link text in two ways:
73	73
74	74	**Method 1**
75	75
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77	77
78	78	|(% style="border-color:white" %){{lightbox image="9.png"/}}
79	79
80		-And generate a code like:
	80	+And generate a code that looks like:
81	81
82	82	(% class="box" %)
83	83	(((
...	...	@@ -84,7 +84,7 @@
84	84	##<a href="~{~{client.poll('Survey_name')}}">link text</a>##
85	85	)))
86	86
87		-In this case, an HTML code of the form will be generated:
	87	+In this case, an HTML code of the following form will be generated:
88	88
89	89	(% class="box" %)
90	90	(((
...	...	@@ -93,7 +93,7 @@
93	93
94	94	**Method 2**
95	95
96		-Select the word and choose **Insert a link** in the panel. In the URL field, insert the macro, where name = survey name:
	96	+Select the required word and select **Insert a link** in the top panel. In the URL field, insert the macro, where **name** = poll name:
97	97
98	98	(% class="box" %)
99	99	(((
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102	102
103	103	Then click **Insert**.
104	104
105		-The image below shows an example of sending a link to a survey via email using method 2.
	105	+The image below shows an example of sending a link to a poll by email using method 2.
106	106
107	107	{{lightbox image="10.png"/}}
108	108
109	109	(% class="wikigeneratedid" %)
110		-Example of sending a link to a survey via SMS:
	110	+Example of sending a link to a poll by SMS:
111	111
112	112	|(% style="border-color:white" %){{lightbox image="11.png"/}}
113	113
114	114	== Poll results ==
115	115
116		-To view the poll results, select the survey you are interested in from the list of surveys and click the button **Report**.
	116	+To view the poll results, select the poll you are interested in from the list of polls and click the **Report **button.
117	117
118	118	|(% style="border-color:white" %){{lightbox image="Report.png" width="1000"/}}
119	119
120		-The page displays:
	120	+The page displays the following information:
121	121
122	122	* Question text;
123		-* A list of answer options, the number and percentage of the Customers for each option.
124		-Next to each answer option is a "magnifying glass" icon for downloading a list of the Customers who have chosen this option. If there are several questions in the survey, their results are displayed grouped by question one below the other.
	123	+* A list of answer options, the number and percentage of customers for each option.
	124	+There is a "magnifying glass" icon next to each option for downloading a list of customers who have chosen this option. If there are several questions in the poll, their results are displayed being grouped by question one below the other.
125	125
126		-The Poll report is available for export to a file. Possible options for exporting report data:
	126	+The Poll report is available for exporting to a file. Available options for exporting the report data:
127	127
128	128	* Raw data,
129	129	* Aggregated,
...	...	@@ -131,17 +131,17 @@
131	131
132	132	Formats for export: CSV (UTF-8), CSV (Windows), .XLS, .XLSX, .ODS, HTML.
133	133
134		-== Working with Polls in the Customer Profile ==
	134	+== Working with polls in the Customer Profile ==
135	135
136		-The Polls tab in the [[Customer Profile>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="07"]] provides an overview of the surveys assigned to the Customer and their corresponding answers to the questions:
	136	+The Polls tab in the [[Customer Profile>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="07"]] provides an overview of the polls assigned to this customer and how the customer responded to each question:
137	137
138	138	|(% style="border-color:white" %){{lightbox image="Survey1.png" width="1000"/}}
139	139
140		-== Using Polls in the Segment Builder ==
	140	+== Using polls in the Segment Builder ==
141	141
142		-Polls data can be used for filtering when building segments in [[segment builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]] (for example, "Show customers who chose the answer Z  to question Y in the survey X"). The Segment Builder uses the **Polls** group to work with Polls data. Available group filters:
	142	+Polls data can be used for filtering when building segments in the [[segment builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]] (for example, "Show customers who chose answer Z  to question Y in poll X"). The Segment Builder uses the **Polls** group to work with poll data. Available group filters:
143	143
144		-* Participated in the poll;A
	144	+* Participated in the poll;
145	145	* The value of the answer in the poll.
146	146
147	147	Example of [[segment>>doc:Main.Using.Smart_Communications.Customers.User_segments.WebHome]] generation based on the poll data:
...	...	@@ -149,4 +149,4 @@
149	149	|(% style="border-color:white" %){{lightbox image="Segment11.png"/}}
150	150	)))
151	151
152		-In this example, the segment will be based on the condition "Participated in the survey". The segment will include the Customers who took part in the "Customer Satisfaction with the store" poll.
	152	+In this example, the segment will be based on the condition "Participated in the poll". The segment will include the customers who took part in the "Customer Satisfaction with the Store" poll.