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1		-XWiki.vretyeva
	1	+XWiki.azalogov

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1	1	(% class="lead" %)
2		-The Polls module allows to conduct surveys in the System among customers.
	2	+The Polls module allows to conduct surveys in the System among Customers.
3	3
4	4	**Contents:**
5	5
6	6	{{toc depth="2" start="2"/}}
7	7
8		-The poll consists of one or more questions for which a certain number of answers are available. Information on the customer participation in the poll and the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
	8	+The poll consists of one or more questions for which a certain number of answers are available. Information on the participation of the Customers in the poll with the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
9	9
10		-The customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can take a survey. Each customer can take the same survey only once. Should the customer attempt to take the same survey again, they will receive a message that it is impossible.
	10	+The Customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can complete the survey. Each Customer can take the same survey only once. Should the Customer attempt to take the same survey again, they will receive a message informing them that this is not possible.
11	11
12	12	(% class="box infomessage" %)
13	13	(((
14		-**Note:** The Polls module is an additional functionality that is not provided by default. To enable polls contact your manager.
	14	+**Note:** The Polls module is an additional functionality that is not provided by default. To enable surveys contact your manager.
15	15	)))
16	16
17		-== Creating a poll ==
	17	+== Creating a survey ==
18	18
19		-To create a poll, select the **Polls **section in the main menu and create a new poll by clicking the **Create a new poll** button.
	19	+To create a survey select the section in the main menu **Polls** and create a new survey (the **Create a new poll** button).
20	20
21		-|(% style="border-color:white; width:603px" %)The poll may contain one or more of the following types of questions:|(% style="border-color:white; width:835px" %){{lightbox image="1.png" width="200"/}}
	21	+|(% style="border-color:white; width:603px" %)The survey may contain one or more of the following types of questions:|(% style="border-color:white; width:835px" %){{lightbox image="1.png" width="200"/}}
22	22	|(% style="border-color:white; width:603px" %)(((
23	23	* **Single choice.** Choosing one answer from the list.
24	24	)))|(% style="border-color:white; width:835px" %){{lightbox image="2.png"/}}
25	25	|(% style="border-color:white; width:603px" %)(((
26		-* **Multiple choice. **Choosing several answers from the list.// //It is possible to limit the number of answers.
	26	+* **Multiple choice. **Choosing several answers from the list.// //It is possible to limit the number of simultaneously chosen answers.
27	27	)))|(% style="border-color:white; width:835px" %){{lightbox image="3.png"/}}
28	28	|(% style="border-color:white; width:603px" %)(((
29	29	* **Matrix. **The main question and a table consisting of sub-questions and answers.
30	30	)))|(% style="border-color:white; width:835px" %){{lightbox image="4.png"/}}
31	31	|(% style="border-color:white; width:603px" %)(((
32		-* **Open question.** The customer formulates a detailed answer on one's own.
	32	+* **Open question.** The Customer independently formulates a detailed answer.
33	33	)))|(% style="border-color:white; width:835px" %){{lightbox image="5.png"/}}
34	34	|(% style="border-color:white; width:603px" %)(((
35		-* **Text.** A block for additional information or thank you message.
	35	+* **Text.** A block for additional information or expression of gratitude.
36	36	)))|(% style="border-color:white; width:835px" %){{lightbox image="6.png"/}}
37		-|(% style="border-color:white; width:603px" %)To select a question type, drag it from the right column of the menu to the main field for poll generation.
38		-In each preset you can customize the following:(((
39		-1. Necessity to answer the question.
	37	+|(% style="border-color:white; width:603px" %)To select a question type, drag it from the right column of the menu to the main field for forming a survey.
	38	+In each preset you can customize the following::(((
	39	+1. The obligation to answer the question.
40	40	1. Conditions for the question visibility.
41	41	)))|(% style="border-color:white; width:835px" %){{lightbox image="7.png" width="1000"/}}
42	42	|(% style="border-color:white; width:603px" %)(((
43		-The poll can be saved, canceled or tested. The test allows you to check how the poll will look to customers, and whether it works with the in-built logic (conditions for the question visibility).
	43	+The survey can be saved, canceled or tested. The test allows you to check how the survey looks for Customers, and whether it works with the logic (conditions for the question visibility).
44	44
45	45	{{showhide showmessage="Show survey example" hidemessage="Hide survey example"}}
46	46	|(% style="border-color:white; text-align:center; vertical-align:middle" %){{lightbox image="Questions.png" width="500"/}}
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48	48	)))|(% style="border-color:white; width:835px" %){{lightbox image="8.png"/}}
49	49
50	50	(((
51		-== Sending a survey to customers ==
	51	+== Sending a survey to Customers ==
52	52
53	53	The survey can be delivered by any communication channel: email, SMS, push message. The delivery process takes two steps:
54	54
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104	104
105	105	The image below shows an example of sending a link to a survey via email using method 2.
106	106
107		-{{lightbox image="10.png"/}}
	107	+{{lightbox image="10.png" width="800"/}}
108	108
109	109	(% class="wikigeneratedid" %)
110	110	Example of sending a link to a survey via SMS:
111	111
112		-|(% style="border-color:white" %){{lightbox image="11.png"/}}
	112	+|(% style="border-color:white" %){{lightbox image="SMSmailing.png"/}}
113	113
114	114	== Poll results ==
115	115