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1	1	(% class="lead" %)
2		-The Polls module allows to conduct surveys in the System among Customers.
	2	+The Polls module allows to conduct surveys in the System among LP Members.
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4	4	**Contents:**
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6	6	{{toc depth="2" start="2"/}}
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8		-The poll consists of one or more questions for which a certain number of answers are available. Information on the participation of the Customers in the poll with the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
	8	+The poll consists of one or more questions for which a certain number of answers are available. Information on the participation of the LP Members in the poll with the selected answers is saved in their [[Client Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
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10		-The Customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can complete the survey. Each LP Member can take the same survey only once. Should the Customer attempt to take the same survey again, they will receive a message informing them that this is not possible.
	10	+The LP Member receives a link by clicking on which he can complete the survey via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings. Each LP Member can take the same survey only once. Should the client attempt to take the same survey again, they will receive a message informing them that this is not possible.
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12	12	(% class="box infomessage" %)
13	13	(((
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29	29	* **Matrix. **The main question and a table consisting of sub-questions and answers.
30	30	)))|(% style="border-color:white; width:835px" %){{lightbox image="4.png"/}}
31	31	|(% style="border-color:white; width:603px" %)(((
32		-* **An open question.** The Customer independently formulates a detailed answer.
	32	+* **An open question.** The client independently formulates a detailed answer.
33	33	)))|(% style="border-color:white; width:835px" %){{lightbox image="5.png"/}}
34	34	|(% style="border-color:white; width:603px" %)(((
35	35	* **Text.** A block for additional information or expression of gratitude.
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40	40	1. Conditions for the question visibility.
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42	42	|(% style="border-color:white; width:603px" %)(((
43		-The survey can be saved, canceled or tested. The test allows you to check how the survey looks for LP Members, and whether the it works with the embedded logic embedded (conditions for the question visibility).
	43	+The survey can be saved, canceled or tested. The test allows you to check how the survey looks for LP Members, and whether the it works with the embedded logic embedded (conditions for the question visibility).
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45	45	{{showhide showmessage="Show an example of the appearance of the survey" hidemessage="Hide an example of the appearance of the survey"}}
46	46	|(% style="border-color:white; text-align:center; vertical-align:middle" %){{lightbox image="Questions.png" width="500"/}}
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48	48	)))|(% style="border-color:white; width:835px" %){{lightbox image="8.png"/}}
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50	50	(((
51		-== Sending a survey to Customers ==
	51	+== Sending a survey to clients ==
52	52
53	53	The survey can be delivered by any communication channel: email, SMS, push message. The delivery process takes two steps:
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55	55	1. The user creates and saves a survey following the instructions above.
56		-1. The user generates [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message to Customers with link to the survey. You need to insert a link to the survey in the mailing using the macro:
	56	+1. The user generates [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message to LP Members with link to the survey. You need to insert a link to the survey in the mailing using the macro:
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58	58	(% class="box" %)
59	59	(((
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67	67	##https:~/~/app.loymaxsc.net/vote/?the unique identifier of the survey for the client##
68	68	)))
69	69
70		-A unique link is generated for each Customer.
	70	+A unique link is generated for each client.
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72	72	In [[email mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]] you can make a link clickable and change the link text in two ways:
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120	120	The page displays:
121	121
122	122	* Question text;
123		-* A list of answer options, the number and percentage of the Customers who chose each option.
124		-Next to each answer option is a "magnifying glass" icon for downloading a list of the Customers who have chosen this option. If there are several questions in the survey, their results are displayed grouped by question one below the other.
	123	+* A list of answer options, the number and percentage of the LP Members who chose each option.
	124	+Next to each answer option is a "magnifying glass" icon for downloading a list of the LP Members who have chosen this option. If there are several questions in the survey, their results are displayed grouped by question one below the other.
125	125
126	126	The Poll report is available for uploading to a file. Possible options for exporting report data:
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131	131
132	132	Formats for uploading: CSV (UTF-8), CSV (Windows), .XLS, .XLSX, .ODS, HTML.
133	133
134		-== Working with Polls in the Customer Profile ==
	134	+== Working with Polls in the Client Profile ==
135	135
136		-The Polls tab in the [[Customer Profile>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="07"]] provides an overview of the surveys assigned to the Customer and their corresponding answers to the questions:
	136	+The Polls tab in the [[Client Profile>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="07"]] provides an overview of the surveys assigned to the client and their corresponding answers to the questions:
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138	138	|(% style="border-color:white" %){{lightbox image="Survey1.png" width="1000"/}}
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149	149	|(% style="border-color:white" %){{lightbox image="Segment11.png"/}}
150	150	)))
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152		-In this example, the segment will be based on the condition "Participated in the survey". The report will include the Customers who took part in the "Customer Satisfaction with the store" poll.
	152	+In this example, the segment will be based on the condition "Participated in the survey". The report will include the LP Members who took part in the "Customer Satisfaction with the store" poll.