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8	8	The poll consists of one or more questions for which a certain number of answers are available. Information on the participation of the Customers in the poll with the selected answers is saved in their [[Customer Profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. This information can then be used in the [[Segment Builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]].
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10		-The Customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can complete the survey. Each Customer can take the same survey only once. Should the Customer attempt to take the same survey again, they will receive a message informing them that this is not possible.
	10	+The Customers receive a link via [[email>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]], [[SMS>>doc:Main.Using.Smart_Communications.Mass_mailings.SMS_mailings.WebHome]] or [[Push >>doc:Main.Using.Smart_Communications.Mass_mailings.Push_mailings.WebHome]]mailings by clicking on which they can complete the survey. Each LP Member can take the same survey only once. Should the Customer attempt to take the same survey again, they will receive a message informing them that this is not possible.
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12	12	(% class="box infomessage" %)
13	13	(((
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29	29	* **Matrix. **The main question and a table consisting of sub-questions and answers.
30	30	)))|(% style="border-color:white; width:835px" %){{lightbox image="4.png"/}}
31	31	|(% style="border-color:white; width:603px" %)(((
32		-* **Open question.** The Customer independently formulates a detailed answer.
	32	+* **An open question.** The Customer independently formulates a detailed answer.
33	33	)))|(% style="border-color:white; width:835px" %){{lightbox image="5.png"/}}
34	34	|(% style="border-color:white; width:603px" %)(((
35	35	* **Text.** A block for additional information or expression of gratitude.
36	36	)))|(% style="border-color:white; width:835px" %){{lightbox image="6.png"/}}
37	37	|(% style="border-color:white; width:603px" %)To select a question type, drag it from the right column of the menu to the main field for forming a survey.
38		-In each preset you can customize the following::(((
	38	+There is option to customize for each question:(((
39	39	1. The obligation to answer the question.
40	40	1. Conditions for the question visibility.
41	41	)))|(% style="border-color:white; width:835px" %){{lightbox image="7.png" width="1000"/}}
42	42	|(% style="border-color:white; width:603px" %)(((
43		-The survey can be saved, canceled or tested. The test allows you to check how the survey looks for Customers, and whether it works with the logic (conditions for the question visibility).
	43	+The survey can be saved, canceled or tested. The test allows you to check how the survey looks for LP Members, and whether the it works with the embedded logic embedded (conditions for the question visibility).
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45		-{{showhide showmessage="Show survey example" hidemessage="Hide survey example"}}
	45	+{{showhide showmessage="Show an example of the appearance of the survey" hidemessage="Hide an example of the appearance of the survey"}}
46	46	|(% style="border-color:white; text-align:center; vertical-align:middle" %){{lightbox image="Questions.png" width="500"/}}
47	47	{{/showhide}}
48	48	)))|(% style="border-color:white; width:835px" %){{lightbox image="8.png"/}}
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52	52
53	53	The survey can be delivered by any communication channel: email, SMS, push message. The delivery process takes two steps:
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55		-1. Users creates and save a survey following the instructions above.
56		-1. Users generate [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message to Customers with link to the survey. You need to insert a link to the survey in the mailing using the macro:
	55	+1. The user creates and saves a survey following the instructions above.
	56	+1. The user generates [[mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.WebHome]] to deliver a message to Customers with link to the survey. You need to insert a link to the survey in the mailing using the macro:
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58	58	(% class="box" %)
59	59	(((
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69	69
70	70	A unique link is generated for each Customer.
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72		-In [[email mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]] you can make a link clickable and changthe link text in two ways:
	72	+In [[email mailing>>doc:Main.Using.Smart_Communications.Mass_mailings.Emails.WebHome]] you can make a link clickable and change the link text in two ways:
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74	74	**Method 1**
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76	76	Proceed to editing the source code:
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78		-|(% style="border-color:white" %){{lightbox image="9.png"/}}
	78	+|(% style="border-color:white" %){{lightbox image="Mailing1.png"/}}
79	79
80	80	And generate a code like:
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...	...	@@ -100,11 +100,11 @@
100	100	##~{~{client.poll('name')}}##
101	101	)))
102	102
103		-Then click **Insert**.
	103	+Proceed to click **Insert**.
104	104
105	105	The image below shows an example of sending a link to a survey via email using method 2.
106	106
107		-{{lightbox image="10.png" width="800"/}}
	107	+{{lightbox image="Mailing5.png" width="800"/}}
108	108
109	109	(% class="wikigeneratedid" %)
110	110	Example of sending a link to a survey via SMS:
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120	120	The page displays:
121	121
122	122	* Question text;
123		-* A list of answer options, the number and percentage of the Customers for each option.
	123	+* A list of answer options, the number and percentage of the Customers who chose each option.
124	124	Next to each answer option is a "magnifying glass" icon for downloading a list of the Customers who have chosen this option. If there are several questions in the survey, their results are displayed grouped by question one below the other.
125	125
126		-The Poll report is available for export to a file. Possible options for exporting report data:
	126	+The Poll report is available for uploading to a file. Possible options for exporting report data:
127	127
128	128	* Raw data,
129	129	* Aggregated,
130	130	* Aggregated by retail facilities.
131	131
132		-Formats for export: CSV (UTF-8), CSV (Windows), .XLS, .XLSX, .ODS, HTML.
	132	+Formats for uploading: CSV (UTF-8), CSV (Windows), .XLS, .XLSX, .ODS, HTML.
133	133
134	134	== Working with Polls in the Customer Profile ==
135	135
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139	139
140	140	== Using Polls in the Segment Builder ==
141	141
142		-Polls data can be used for filtering when building segments in [[segment builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]] (for example, "Show customers who chose the answer Z  to question Y in the survey X"). The Segment Builder uses the **Polls** group to work with Polls data. Available group filters:
	142	+Polls data can be used for filtering when building segments in [[segment builder>>doc:Main.Using.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]] (for example, "Show customers who chose the answer to question Z in the survey X"). The Segment Builder uses the **Polls** group to work with Polls data. Available group filters:
143	143
144		-* Participated in the poll;A
	144	+* Participated in the poll;
145	145	* The value of the answer in the poll.
146	146
147		-Example of [[segment>>doc:Main.Using.Smart_Communications.Customers.User_segments.WebHome]] generation based on the poll data:
	147	+An example of the formation of [[segment>>doc:Main.Using.Smart_Communications.Customers.User_segments.WebHome]] based on a poll:
148	148
149	149	|(% style="border-color:white" %){{lightbox image="Segment11.png"/}}
150	150	)))
151	151
152		-In this example, the segment will be based on the condition "Participated in the survey". The segment will include the Customers who took part in the "Customer Satisfaction with the store" poll.
	152	+In this example, the segment will be based on the condition "Participated in the survey". The report will include the Customers who took part in the "Customer Satisfaction with the store" poll.