The e-receipt is an analog of a paper receipt sent to the customer as a link using an available communication channel.

According to the legislation of the Russian Federation, entrepreneurs are obliged to generate paper and/or electronic receipts when purchasing. Notes for using electronic receipts: Electronic and paper receipts have equal legal force and contain the same information. An electronic receipt must be provided at any point of sale. For online stores, this is required because the stores cannot issue a paper receipt. Processing and storing electronic receipts require much less effort, including when generating various reports. To send electronic receipts to the buyer, the customer base must contain information about the channels of communication with the buyer. Electronic receipts cannot be lost, they do not fade or pollute the environment.

Electronic receipts at Loymax

The mechanism for sending links to electronic receipts to the LP Members is implemented in Loymax system, as well as storing and displaying links on receipts in client services. Instructions on how to integrate electronic receipts can be found in a special article.

Sending electronic receipts to the customer

Sending e-receipts can be implemented via the Loymax system or OFD (fiscal data operator). We will assume that all the necessary steps to integrate the e-receipts are completed.

1. Sending receipts via Loymax system

1. A member of the LP shall submits a refusal of paper receipts in Personal Account or in the Mobile App.
2. During a purchase in response to a cash register request, the System will return a consent sign to receive an electronic receipt.
3. The cash register receives the data of the electronic receipt from OFD (fiscal data operator) and generates a link to it.
4. The cash register sends a link to the electronic receipt for processing.
5. If a corresponding offer is configured in the System, then when the purchase is completed, a message is sent to the customer containing a link to the receipt. The message can be sent via any available communication channel configured in the offer.

If the Member has not applied for a paper receipt refusal, the cashier will ask the Member about the possibility of sending an e-receipt when making the purchase. If the Member agrees, steps 2 to 5 are repeated.

In this case, Loymax sends the link to go to OFD (fiscal data operator) website to view the contents of the receipt.

2. Sending receipts via OFD (fiscal data operator)

1. A member of the LP shall submits a refusal of paper receipts in Personal Account or in the Mobile App.
2. During a purchase in response to a cash register request, the System will return a consent sign to receive an electronic receipt, and the member of the LP notifier (email or phone number).
3. The cash register sends the received notifier to OFD (fiscal data operator).
4. OFD (fiscal data operator) sends the electronic receipt to the member of the LP.

If the Member has not applied for a paper receipt refusal, the cashier will ask the Member about the possibility of sending an electronic receipt when making the purchase. If the Member agrees, steps 2—4 are repeated.

Most often, sending is done through OFD (fiscal data operator) itself to ensure that the letter comes from an official representative and in the correct format:

Such a receipt is generated by OFD (fiscal data operator) itself in the form of a letter. OFD (fiscal data operator) itself is also the sender of such letters. For example: Первый ОФД Платформа ОФД OFD.ru ОФД Такском Others To send an email to the OFD itself, Loymax can return an email address to the cash register in response to a standard request from the cash register. Read more about setting up configurations in the article on electronic receipt integration.

Storing electronic receipts

Links to electronic receipts sent from the cash register are saved in the system with the appropriate configuration settings. In the future, when viewing the history of purchases in the Personal Account or the Mobile Application, it is possible to display links on electronic receipts for completed purchases. Also, links to electronic receipts are displayed when viewing the customer's purchase history in CRM and in the Call Center.

Buyer's refusal to receive paper receipts

The LP Member has the opportunity to refuse to receive paper receipts at the cash register. To do this, the LP Member just needs to make the appropriate choice in Member's profile. If the LP Member has refused to print paper receipts, and the cashier is able to recognize the sign of refusal to print a receipt, then the paper receipt will not be printed. In this case, the LP Member will receive only electronic receipts. Please note that if the LP Member refuses to print paper receipts, the Member will not be able to receive messages to the receipt configured within the offers.